MaxCoverage benefits

Extensive wallet replacement coverage: ReturnMe MaxCoverage includes replacement costs to replace your lost wallet or purse up to your coverage amount.

Worldwide coverage and support: You are covered for your wallet and its contents anywhere in the world.

No excess to pay: You are covered for the full authorized claim with no excess or deductibles to pay.

Frequently asked questions

1. If my wallet is lost and returned do I need to pay a reward to the finder?
2. How many times a year can I make a claim?
3. How will my wallet be returned?
4. What if my wallet is lost while I’m out of the country?
5. Do I have to pay any deductible when purchasing new wallet?
6. If I purchase new wallet can I transfer my ReturnMe tag and MaxCoverage over to it?
7. Will I receive any communication when my coverage is about to expire?
8. What isn't covered by MaxCoverage?

1. If my wallet is lost and returned do I need to pay a reward to the finder?
No. The reward will be sent directly by ReturnMe to the person who found your wallet. The reward will be a $40 ReturnMe voucher to be used towards ReturnMe recovery tags at www.ReturnMeTags.com. If you wish to give any monetary reward you may do so directly to the finder.

2. How many times a year can I make a claim?
You may make more than one claim within the Coverage Term period. Please note the total sum payable for all of your claims cannot exceed the Annual Coverage Amount.

3. How will my wallet be returned?
ReturnMe has a number of different ways of getting your wallet back to you depending on the location and urgency. We work with shipping companies such as Fedex, UPS, DHL and local carriers. We will work with you to find the best solution for returning your wallet.

4. What if my wallet is lost while I’m out of the country?
We provide coverage for your wallet whether lost or stolen anywhere in the World. Coverage is subject to your wallet being attached to the activated ReturnMe tag at the time of loss.

5. Do I have to pay any deductible when purchasing a new wallet?
No, there is no deductible to pay with ReturnMe MaxCoverage. You will be reimbursed up to your Annual Coverage Amount.

6. If I purchase a new wallet can I transfer my ReturnMe tag and MaxCoverage over to it?
Yes, you can remove the recovery tag and attach it to your new wallet. If you can not successfully transfer the recovery tag, email support@return.me with the ID# and we will send you a replacement tag that you can use on your new wallet.

7. Will I receive any communication when my coverage is about to expire?
Yes, prior to your coverage expiring, ReturnMe will remind you to renew your coverage via email. At this point you can decide to renew your coverage or let it expire. Please always ensure your email is updated with ReturnMe.

8. What isn't covered by MaxCoverage?
A) Any wallet where a ReturnMe recovery tag was not attached at time of loss
B) Any insured event not reported to Jacana Warranty within 30 days.
C) Amount claimed where you do not submit valid receipts or invoices to Jacana Warranty
D) Any additional costs relating to the loss of your wallet
E) Any loss of earnings or profits which you suffer as a result of the loss of your wallet
F) Claims arising from any reckless, deliberate or criminal act or omission by you.
G) An insured event which occurs outside the coverage term F) Any reimbursement of any money or coins that were inside your wallet at the time of loss